FAQ UVW + AO Studio
Q1: Which SketchUp versions are supported?
SketchUp 2021 and newer on Windows. The red seam overlay needs 2023 or newer.
Q2: Why does a face need a texture to keep its UV?
SketchUp only stores UV on textured faces. With "Keep existing" the extension gives plain colored faces a flat texture of the same color, so the UV can be saved.
Q3: Does it change all copies of a component?
Yes. Faces inside a component are changed in its definition, so all instances follow.
Q4: How do I pay?
With PayPal (USD, PayPal balance or credit/debit card), or with Midtrans (IDR: QRIS, GoPay, ShopeePay, bank virtual account). Go to the Buy page.
Q5: When do I get the software?
Right after the payment is confirmed. The downloads appear on your account page and a receipt is emailed to you. Bank virtual account payments are confirmed as soon as the bank reports them, usually within a minute.
Q6: Why do I have to sign in inside the program?
The program checks that your account has bought it. Sign in once with the email and password of your binersoft.com account. It keeps working offline for 7 days after the last check.
Q7: Can I use it on more than one computer?
Yes, sign in with your account on each computer you use. You can see and sign out the computers on your account page.
Q8: Are future versions free?
Yes. The license is for lifetime and all future upgrades are free. Download the newest version from your account page.
Q9: I forgot my password.
Reset it on the forgot password page. A code is sent to your email.
Q10: Windows says the file is not commonly downloaded / SmartScreen warning.
The program is not code-signed yet. Click "More info" and then "Run anyway".
More questions? Email hello@binersoft.com.
